Vice President, Client Experience Greater London, United Kingdom Area

The Company is seeking a VP, Client Experience to join their dynamic team. The successful candidate will be instrumental in enhancing end-to-end client touchpoints and journeys across the product suite, with a focus on the technology and life science sectors. This role involves close collaboration with the Client Experience function to translate client needs into actionable strategies and drive real-world change. The VP will be a champion for service design and human-centered thinking, responsible for mapping current and future client journeys, identifying pain points, and facilitating design activities to improve client and colleague outcomes. Applicants should have a proven track record in service design or a related customer experience role, with strong skills in journey mapping and service blueprinting. Experience in financial services is a benefit, but not a requirement. The role requires the ability to deliver journey improvements based on insights, create design artifacts, and support research activities. The ideal candidate will have a keen interest in the innovation ecosystem, excellent stakeholder management skills, and the ability to influence decision-making. A clear and concise communication style is essential, as is the ability to link design and CX activities to commercial outcomes. Hands-on proficiency with design tools such as Figma is also necessary.

Hiring Company

HSBC