Chief Operating Officer (COO), Customer Experience & Operations

The Company is seeking a Chief Operating Officer (COO) with a strong focus on customer experience and operations. The successful candidate will be responsible for defining and implementing the operational strategy in line with the business's growth and sustainability objectives. This includes leading complex operations to ensure excellence in delivery, service quality, and corporate customer satisfaction. The role also involves developing a customer experience-oriented culture, structuring processes for scalability, and leading multidisciplinary teams to promote high performance and strategic alignment. Applicants for the COO position at the company should have a solid background in senior leadership roles within operations, with a proven track record in the B2B market. Mandatory requirements include experience in customer experience, customer success, or related areas, particularly with a focus on the customer journey. The ideal candidate will have a history of leadership and development of high-performance teams, and experience in fast-growing environments is a plus. Strong knowledge in managing operational indicators, customer satisfaction, and service performance is essential, as is experience in operational transformation, continuous improvement, and scalability of operations. The role demands a leader who can work in an integrated manner with technology, product, sales, and customer service areas to optimize results and strengthen the company's value proposition.