Head of Credit Collections

The Company is in search of a Head of Credit Collections to lead the development and implementation of robust collections and recovery strategies across various lending products. This senior role is pivotal in driving the organization's approach to credit collections, with a focus on optimizing portfolio performance, ensuring regulatory compliance, and fostering a culture of customer-centricity and operational excellence. The successful candidate will be responsible for the end-to-end collections lifecycle, from early-stage collections to legal recoveries, and will be empowered to lead transformation initiatives, mentor high-performing teams, and collaborate with cross-functional partners to achieve sustainable results. Applicants for the Head of Credit Collections position at the company should have a strong background in credit collections management within the banking or financial services sector. The role requires a candidate with a proven track record in developing and executing collections strategies for a range of lending products, including consumer loans, retail finance, SME lending, and unsecured portfolios. Deep knowledge of regulatory frameworks, particularly BSP guidelines, is essential. The ideal candidate will possess advanced analytical skills, be adept at using data analytics tools and predictive modeling, and have experience in vendor management. A commitment to ethical practices, process optimization, and continuous improvement is also key, as is the ability to lead large teams and ensure compliance with industry standards.