The Company is seeking an SVP of Customer Success to lead the establishment of a new team in the UK. This pivotal role is a blend of leadership and hands-on engagement, with a focus on both leading the team and being directly accountable for the region's customer retention and growth. The successful candidate will be responsible for setting and upholding global customer success standards, coaching and developing a regional team of Customer Success Managers, and personally managing a small number of the most strategic accounts. The role requires a player-coach approach, where the SVP will model the desired standards and practices while ensuring the team is equipped to meet the company's customer success goals. Candidates for the SVP of Customer Success position at the company should have a minimum of 10 years' experience in customer success or account management, with at least 3 years in a leadership role. Essential qualifications include a background in the insurance domain or enterprise software serving insurers, experience with cloud-native or SaaS delivery, and a proven track record in customer retention and expansion. The role demands a professional with executive presence, commercial fluency, and the ability to build and defend a value and ROI narrative at the C-suite level. The ideal candidate will also have experience in team building, change management, and a strong understanding of customer success best practices.

Hiring Company

Sapiens