Chief Technology Officer (CTO)

The Company is seeking a Chief Technology Officer (CTO) to develop and execute an enterprise technology strategy aligned with business goals, operational efficiency, customer experience, and growth. The CTO will lead a multidisciplinary technology organization and partner with executive leadership to prioritize investments and transformation initiatives. Key responsibilities include modernizing applications and platforms, improving system reliability, overseeing customer engagement and service-delivery technologies, and advancing data, analytics, and emerging AI capabilities. The role also establishes technology governance, cybersecurity standards, delivery metrics, and manages budgets, vendors, and strategic technology decisions. The CTO will support growth initiatives, including technology due diligence and post-acquisition integration, while building an accountable, high-performing team. Candidates should have senior technology leadership experience, such as serving as a CIO, Head of IT, or VP of IT, and a strong foundation in software engineering, application development, or enterprise applications. They should demonstrate success connecting technology strategy to measurable business outcomes, with significant experience managing enterprise customer-engagement platforms and integrations. Experience with contact center technologies, cloud data and analytics, application modernization, ERP or billing integrations, cybersecurity, and vendor management is valuable; merger and acquisition experience is preferred. Strong executive communication skills and a hands-on, collaborative leadership approach are essential. A bachelor’s degree in Information Systems, Computer Science, or a related field is required; an advanced degree is preferred.