Vice President of Commercial Operations

The Company is seeking a Vice President of Commercial Operations to lead growth strategy across a portfolio of service businesses. Responsibilities include driving customer acquisition, retention, revenue growth, and customer experience; overseeing contact center performance; and expanding membership programs and recurring revenue. The role partners with general managers and marketing, analytics, technology, and operations teams to improve performance, share best practices, and support the integration and commercial growth of newly acquired businesses. The executive will use customer insights and performance data to guide decisions and continuous improvement. Candidates must have a bachelor’s degree and at least 10 years of progressive leadership experience in commercial operations, sales, marketing, revenue operations, customer experience, or a related field; an MBA or advanced degree is preferred. Required qualifications include a record of driving acquisition, retention, and revenue growth in a multi-location or multi-brand organization, along with experience leading contact center, call center, or service operations. Strong analytical, communication, stakeholder management, and cross-functional leadership skills are essential. Experience in home or field services, franchising, retail services, membership or subscription programs, and acquisitions or business integrations is preferred.