Interim Head of Service Management & Operations

The Company is seeking an interim Head of Service Management and Operations to lead technology operations and improve the reliability, performance, and resilience of business-critical services. The role oversees infrastructure, cloud, networks, applications, data platforms, end-user support, and service management. Responsibilities include strengthening IT service processes and operational governance, improving availability and major incident response, and enhancing security, service transition, and deployment practices. The successful candidate will also manage suppliers, lead a multidisciplinary team, and identify opportunities for automation, efficiency, and cost improvement. Candidates should have senior leadership experience in IT operations, technology operations, or service delivery, with a strong technical background across infrastructure, networking, cloud, applications, and service management. They should bring a track record of transforming underperforming operations and strong knowledge of ITIL, ITSM, incident, problem, change, release, and service-level management. Experience with complex technology environments, operational resilience, security, governance, and risk is important, as is the ability to lead teams and external partners. A pragmatic, hands-on approach and strong stakeholder management skills are required; experience in a complex customer-facing environment is advantageous.