SVP/VP Professional Services Greater Washington D.C. Area

Overview:

Our Culture and Impact

Cvent is a leading meetings, events, and hospitality technology provider with 6,000+ employees and approximately 34,000+ customers worldwide, including 60% of the Fortune 500. Founded in 1999, Cvent delivers a comprehensive event marketing and management platform for marketers and event professionals and offers software solutions to hotels, special event venues, and destinations. Our technology brings millions of people together at events around the world, transforming the meetings, events, and hospitality industries through innovation.

AI at Cvent: Leading the Future

At Cvent, AI is becoming a core part of how we work, innovate, and deliver value. We seek leaders who can combine human expertise, technology, data, and AI to transform how work gets done and how customers achieve success.

Cvent is seeking a Senior Vice President/Vice President, Professional Services to lead a global Professional Services organization of more than 850 employees. This executive will lead the transformation and growth of Cvent's Professional Services organization, driving customer outcomes, operational excellence, AI-enabled innovation, and financial performance at scale.

The successful candidate will bring a proven track record of modernizing service organizations, leveraging data and technology to improve delivery quality, productivity, profitability, and customer value realization.

In This Role, You Will:

Define and lead the strategic direction for Cvent's Professional Services organization, including Implementation, Project Management, and related delivery functions.

Build and optimize a scalable Professional Services operating model that improves customer outcomes, delivery quality, organizational productivity, operational efficiency, and profitability.

Lead large-scale transformation initiatives that modernize service delivery, redesign operating models, and improve scalability, predictability, and business performance.

Define and execute the Professional Services AI and automation strategy, leveraging emerging technologies to improve delivery quality, consultant productivity, customer outcomes, operational efficiency, and service scalability.

Establish and leverage executive-level performance metrics across customer outcomes, delivery quality, productivity, utilization, margin performance, and employee engagement to drive data-based decision-making and continuous improvement.

Partner closely with Product, Engineering, Data, Operations, Customer Success, Support,

Sales, and Finance leaders to align services strategy with company priorities and customer needs.

Build and develop a high-performing leadership team while fostering a culture of accountability, innovation, customer-centricity, and continuous improvement.

Serve as an executive sponsor for strategic customers and high-profile initiatives while ensuring the organization has the structure, talent, processes, and tools required to support future growth.

Here's What You Need:

15+ years of progressive leadership experience, including executive responsibility for large- scale global Professional Services, implementation, consulting, project management, or other customer-facing delivery organizations.

Proven track record leading large-scale transformation initiatives in complex, high-growth environments, including operating model redesign, process optimization, organizational change management, and business performance improvement.

Strong analytical and technology leadership capabilities, with demonstrated success leveraging data, AI, automation, and digital technologies to improve customer outcomes, organizational productivity, scalability, and business performance.

Experience leading large-scale global service organizations through operating model transformation, leveraging partnerships across Product, Engineering, Data, Operations, and

Finance to drive AI adoption, automation, scalability, and measurable business results.

Strong commercial and financial acumen, with demonstrated accountability for

Professional Services financial performance and a proven track record of improving profitability, margins, productivity, utilization, forecasting accuracy, delivery efficiency, and customer outcomes.

Demonstrated ability to lead through senior leaders and build highly engaged, high- performing organizations.

Strong executive presence with the ability to influence C-suite stakeholders, board-level audiences, and strategic customers.

Bachelor’s Degree required; MBA or other advanced degree preferred