VP, Consumer Lending Greater San Jose, CA Area

About Patelco Credit Union

Patelco Credit Union is a not-for-profit credit union with a purpose to build financial health and wellbeing for our members. Since 1936, Patelco has grown from $500 in assets to over $9 billion in assets and is the 7th largest credit union in California with branches throughout Northern California.

We are here for our members throughout all their stages of life. Meeting them with the products and services to help them plan purposefully for their futures and to secure our life-long partnership as their trusted financial advocate. As one team, we are all committed to delivering service, empowering financial literacy, creating products, and providing new technology for our members.

We believe that work should be rewarding, challenging, and enjoyable. We’re dedicated to creating a positive and supportive culture where our team members can thrive. If you’re looking to use your skills and knowledge to make a difference in our members’ lives, Patelco could be the perfect fit for you.

Overview

In this role, the incumbent should have a passion for service and innovation, be engaged in ensuring exceptional value is provided to our internal teams and ultimately our members. Responsibilities will include lending growth for Direct and Indirect consumer portfolio’s, profitability, consumer loan credit quality, staff productivity, ongoing loan training, product and procedure instructions and loan policy compliance and maintenance. The successful candidate will also successfully initiate and manage multiple cross-functional projects and programs to meet the needs of a diverse population of members, increasing visibility and product penetration.

Responsibilities

Provide successful leadership and strategic direction of consumer lending direct and indirect portfolios (non-real estate) including underwriting loan requests, loan servicing, Fintech relationships, and marketing of consumer loan products

Develop and implement comprehensive procedures for new products or services; manage and maintain credit policy procedures

Maintain and assist with the enhancements of the loan origination system, including integration of various Patelco applications to include implementation of new products

Responsible for overall credit administration and consistent review of credit underwriting opportunities to leverage automation

Improve profitability of consumer lending product portfolio through careful product mix and pricing management

Serve as Subject Matter Expert with consumer lending products and processes with ability to identify weaknesses, offer solutions and solve problems

Ensure productivity standards are met including high level quality service internally and externally

Ensure consumer loan credit quality and use statistics to increase product profitability, including new loan acquisitions

Develop, maintain, and distribute monthly loan productivity statistics

Successfully integrate loan objectives, opportunities, and resources to meet loan growth goals

Build positive relationships with senior leaders and collaboratively obtain full support from other departments

Collaborate with colleagues across organization to accomplish credit union’s goals

Demonstrate ability to recognize, analyze and develop solutions to issues that arise

Develop processes to improve the effectiveness of the department and overall operation of the organization

Participate in external examinations and be liaison with external auditors

Coach and develop staff to increase product knowledge and management, improving effectiveness of individuals, teams and department performance

Mentor and provide staff with the resources needed to attain results and goals

Manage resources to maximize efficiency and effectiveness

Make sound decisions with confidence when faced with multi-faceted problems

Demonstrate a strong ability to identify, analyze and solve problems including overcoming internal barriers

Demonstrate ability to recognize management problems and develop solutions

Demonstrate and promote Patelco’s ethics and values

Exemplify credit union philosophy of people helping people

Qualifications

Bachelor’s degree in Business, Management or equivalent is preferred

Minimum of 7 years work experience

Minimum 5 years work experience in customer service and consumer lending

Minimum 3 years of management experience

Ability to travel to branches for training, meetings, or events; Driver’s license required

Proficient in MS applications including Word, Excel, PowerPoint, and Outlook

Knowledge of Loan Origination systems and Summit or like system

This position is located in Dublin HQ

Target Base Pay

$220,000 -$240,000/yearly

Compensation at Patelco

Please note that the salary information is a general guideline only. Patelco Credit Union considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as market and business considerations when extending an offer. We offer a competitive total rewards package including a Short-Term Incentive (STI) program for all regular positions and a wide range of medical, dental, vision, financial, and other benefits.

We Offer

Physical Health:

Exceptional Medical, Dental, Vision, and Life Insurance benefits

Onsite fitness center at HQ and rewards for completing wellness related activities

Financial Health:

Competitive compensation packages with bonus opportunity

401(k) with 3% Safe Harbor and 5% employer match

Discounts on loan products

Tuition reimbursement

Emotional Health:

Employee Assistance Program (EAP)

PTO for part-time and full-time positions

Paid holidays

Personal Development:

On-the-job training and skills development

Internal transfer opportunities for career growth

Volunteer work

Flexible work arrangements available for specific positions

Patelco Credit Union is an Equal Opportunity Employer including individuals with disabilities and protected veterans

IND123