Head of Centralised Branch Operations, Control and Services Management

The Company is in search of a Head of Centralised Branch Operations, Control, and Services Management to join their team. This senior leadership position is pivotal in ensuring the efficiency, consistency, and scalability of retail banking branch operations. The successful candidate will be responsible for leading and streamlining these operations, driving process standardization and automation initiatives, and overseeing control functions, including operational risk management, fraud prevention, and compliance monitoring. A key aspect of the role is to champion service quality management, develop and enforce service standards, and foster a culture of accountability and customer focus. Applicants for this role at The Company should have a minimum of 15 years' of experience in branch operations within a reputable and sizeable bank, with a proven track record in people management and strong expertise in retail banking operations, compliance, risk management, and service excellence. The role requires the ability to design and implement internal controls, governance frameworks, and audit processes, as well as exceptional leadership, communication, and problem-solving skills. The Head will also be responsible for managing branch facilities teams, providing strategic leadership, and collaborating with senior management to align branch operations with the overall business objectives.