Chief Retail Banking Officer

The Company is seeking a Chief Retail Banking Officer (CRBO) to lead the strategic growth, sales culture, and client experience of its retail franchise. The successful candidate will be responsible for the day-to-day leadership of the retail banking centers, marketing, and lending functions, and will be expected to set and align the organization's priorities with a focus on results. This role requires a senior executive with a proven track record in retail banking, including experience in digital banking, sales leadership, and marketing. The CRBO will be tasked with creating and owning the retail growth, sales, and client experience strategy, and must be adept at assessing and evolving current strategies to ensure consistent and effective execution across all channels. Candidates for the CRBO position at the company should have a Bachelor's degree (MBA preferred) and at least 10 years of progressive senior leadership experience in retail banking. The role demands a leader with the ability to champion a brand promise and a unified sales and service process, and a community-oriented leadership style with a focus on visible presence and engagement. The CRBO will also be responsible for leading a cultural shift towards proactive, relationship-based, service-led sales, and must be able to influence and collaborate with senior leaders across the organization. Strategic fluency in digital banking and client care channels is essential, as is a strong background in performance accountability, coaching, and change leadership. The position requires a candidate with a results-oriented approach, excellent communication skills, and the ability to make sound, ethical decisions.