Vice President of Operations Excellence Greater Chicago, IL Area

The Company is seeking a VP of Operations Excellence to lead and drive workforce scheduling, demand planning, service strategy, and operational best practices across all its locations. The successful candidate will be responsible for owning the business vision and implementation of core operational technology platforms, as well as setting the strategic direction for the service organization. This executive leadership role requires a focus on improving labor utilization, technician productivity, and service delivery consistency, and the ideal candidate will have a proven track record in building and scaling service strategy across a distributed organization. Applicants for the VP of Operations Excellence role at the company should have a Bachelor's degree, with an MBA or equivalent experience being a plus, and at least 10 years of progressive leadership experience in field service operations, workforce management, or a related operational discipline. The role demands a leader with strong analytical and change-management skills, who is comfortable setting KPIs and driving accountability across teams. Experience in leading demand planning and S&OP processes, particularly in a multi-site service business, is essential. The VP will also be expected to lead cross-functional initiatives, special projects, and to partner with commercial leadership to drive utilization, volume growth, and accountability. The company values a collaborative, employee-focused culture and is dedicated to the professional growth and development of its team members.

Hiring Company

Heritage Imaging