Senior Assistant Vice President, IT Service Management Change Governance Greater Delhi, India Area

The Company is seeking a Senior Assistant Vice President to lead IT service management change governance. Responsibilities include establishing and maintaining change processes and governance frameworks, chairing Change Advisory Board meetings, and reviewing technology changes for compliance with standards and policies. The role oversees release, problem, and incident management; identifies and mitigates change-related risks; and communicates with stakeholders throughout the process. The successful candidate will also drive continuous improvement, use data and AI to support informed decisions, and manage and mentor a high-performing team. Applicants should have a bachelor’s degree in information technology, computer science, or a related field, along with proven experience establishing IT change management processes and governance. Strong knowledge of ITIL principles, regulatory and compliance requirements, and release management practices is required, as is extensive experience in problem and incident management. Candidates should bring excellent leadership, communication, analytical, and problem-solving skills, and be able to manage competing priorities under pressure. Familiarity with ServiceNow ITSM and ITOM modules is also expected.

Hiring Company

EXL