Chief Operating Officer (COO)

The Company is seeking a Chief Operating Officer (COO) to provide strategic and operational leadership, with a focus on enhancing the organization's strong legacy of quality, compassion, and service excellence. The COO will be responsible for the daily operations of the health plan, fostering relationships within the system, and ensuring that the needs and experience of members are at the center of the organization's work. This role requires a technology-forward, innovative leader with a strong understanding of Medicaid and extensive experience in health plan operations. The ideal candidate will have a proven track record in building and managing high-performing teams, as well as deep expertise in claims management, membership, call center, and network management. The COO will also be tasked with leading the development and implementation of provider reimbursement strategies, including value-based contracting, and will be expected to navigate regulatory requirements while ensuring the health plan meets NCQA standards and state mandates. Key responsibilities for the COO include planning, organization, and strategy execution, as well as leadership in driving enterprise transformation. The successful candidate will be adept at staff development, strategic innovation, and future readiness, and will have superior leadership skills with the ability to cultivate a high-performance team. The role demands a leader who is capable of maintaining a steady environment, fostering a culture of accountability, and continuous improvement, and who is committed to the broader mission of the organization. The COO will work closely with the President and Executive Team to chart the future course of the health plan and will be involved in system integration, particularly in the areas of technology-enabled transformation and data interoperability.