Vice President, Client Experience Management Greater Sacramento, CA Area + 1 more

The Company is seeking a Vice President for a senior client-facing technology leadership role. The successful candidate will be responsible for the regional delivery of high-touch support, production issue management, service governance, and client engagement for strategically important clients. This executive position requires a leader who can provide oversight of client-impacting technology issues, ensure operational excellence, and drive proactive communication and client experience. The role also involves leading a team of Client Technology Managers and operational resources, driving service quality, and major incident response, and fostering strategic technology partnerships. Key responsibilities for the Vice President include client relationship management, major incident management, team leadership, service governance, and continuous improvement. The ideal candidate will have a Bachelor's degree in a related discipline, with an advanced degree preferred, and at least 8 years of experience in technology operations, client service, or related fields. A strong background in financial services or a comparable regulated industry is preferred. The role demands a leader with excellent communication skills, a proven track record in people management, and the ability to influence and collaborate across global teams. Success will be measured by client satisfaction, operational performance, and the effectiveness of the candidate in driving transformation and measurable outcomes.

Hiring Company

State Street