Associate Vice President, Service Manager, Privilege Banking Greater Kuala Lumpur, Malaysia Area

The Company is seeking an Associate Vice President, Service Manager, Privilege Banking to lead branch service delivery and promote a high-quality customer experience. Responsibilities include responding to customer inquiries and requests, resolving issues promptly, guiding customers toward digital and self-service channels, and leading service communications, coaching, and branch initiatives. The role also supports account opening and daily operations, ensuring compliance with regulatory requirements, operational controls, and audit procedures. In addition, the Service Manager contributes to customer acquisition, product and service referrals, cross-selling, and monitoring branch service and digital performance. Candidates should bring strong customer service and communication skills, with the ability to build rapport, coach colleagues, and champion service and digital adoption. The role requires sound judgment and attention to detail when handling account opening, operational processes, and unusual or suspicious transactions. Applicants should be comfortable supporting customer acquisition and business referral activities, collaborating with relevant teams, and following established procedures and regulatory requirements.

Hiring Company

UOB