Chief Business Services Officer

The Company is seeking a Chief Business Services Officer (CBSO) to join its executive leadership team. The CBSO will be a key member of the Management Board, responsible for developing and implementing a comprehensive strategy that ensures operational and business services excellence. This pivotal role involves overseeing a wide range of functions, including HR, learning and development, property services, operational support, and business services. The successful candidate will be instrumental in fostering workforce development, optimizing operational processes, and driving commercial success, particularly in the context of a complex outsourced supplier base. Strategic direction and oversight of all business services are essential to enable frontline policing and to create a resilient, efficient, and high-performing directorate that meets current and future challenges. Candidates for the CBSO position at the company should have a proven track record of visible leadership within a large-scale organization, with a focus on building and managing high-performing teams. In-depth knowledge of people, learning, estates, and operational support services in large, complex settings is required, as is experience in delivering shared services, outsourced service management, and large-scale operational and logistical services. The role demands a leader with a strong understanding of governance and accountability frameworks in the public sector, as well as operational excellence principles. The ideal candidate will have excellent communication, stakeholder management, and relationship-building skills, and the ability to influence at the highest levels. A degree-level education or equivalent senior leadership experience is necessary, and the company is committed to diversity and inclusion, particularly encouraging applications from underrepresented groups.