Vice President of Customer Success

The Company is seeking a Vice President of Customer Success to lead and expand its global Customer Success team. The successful candidate will be a key member of the executive leadership team, responsible for driving customer value, reducing churn, and increasing product adoption and satisfaction. This role requires a deep understanding of modern Customer Success methods, the ability to optimize the customer lifecycle, and a focus on delivering mission-critical systems. The VP will also be tasked with fostering collaboration across the global team and with other departments such as revenue, product, marketing, and legal. Applicants must have a minimum of 5 years' experience in building and scaling a fast-paced, globally distributed Customer Success organization, with a proven track record of exceeding goals and driving customer revenue. The role demands expertise in customer value drivers, recurring revenue business models, and the ability to lead a diverse team with a focus on operational excellence. The ideal candidate will have a background in delivering complex products and projects, and experience in the transit space is a plus. The VP will be expected to demonstrate business acumen, advocate for the voice of the customer, and maintain a metrics-driven, results-oriented approach. Excellent communication skills and the ability to inspire and motivate teams are essential.