Senior Vice President, Global Services Management

The Company is seeking a Senior Vice President, Global Services Management, to operate and scale its global services model and deliver new capabilities. The role translates target operating models into practical delivery plans, assesses readiness, cost, capacity, and risk, and defines service scope, roles, governance, technology enablement, and delivery locations. The successful candidate will lead transitions through stabilization, oversee onshore and offshore performance, and manage strategic provider relationships, including commercial terms and productivity commitments. They will track value realization, embed regulatory and resilience requirements, and use performance data to identify opportunities for process improvement and automation. The role also requires influencing senior leaders across a complex, matrixed organization. Candidates should have at least 10 years of experience, including leadership of a global services, shared services, capability center, outsourcing, or comparable delivery model, with accountability for ongoing service performance. They must have built or scaled such a model, personally transitioned capabilities, and led negotiations for significant multi-year service agreements. Experience in financial services or another regulated industry, along with working knowledge of EU and UK requirements for third-party arrangements, is required. Strong commercial understanding, executive presence, and the ability to influence senior stakeholders without direct authority are essential. Applicants should also be candid about delivery readiness and able to execute effectively against an established transformation agenda.