Vice President, Conversational Design Lead Greater New York City, NY Area

The Company is seeking a Vice President, Conversational Design Lead to shape employee-facing AI assistant experiences. The role leads and develops a team of conversational designers, sets the vision and standards for conversational and agentic interactions, and partners with product, engineering, and business stakeholders to deliver helpful, trustworthy, and inclusive experiences. Responsibilities include defining the assistant’s voice and behavior, establishing dialogue and handoff patterns, and co-owning the conversational design system. The lead will also create and prototype user journeys, refine prompts and tool configurations, establish response-quality evaluation practices, and communicate design decisions to senior stakeholders. Candidates should have at least five years of experience in conversation design, UX writing, content design, or a related discipline, including people leadership and hands-on work designing scripted or generative conversational experiences. They should be able to create journey maps, wireframes, and prototypes, and demonstrate expertise in inclusive design and accessibility. The role requires strong technical literacy across client-side technologies, APIs, microservices, and technology stacks, along with proficiency in design, prototyping, and generative AI tools. Experience with agentic systems, early-stage projects, and integrating multiple products into a cohesive experience is preferred.

Hiring Company

JPMorgan Chase & Co.