Vice President, Technology Service Desk & On-Site Support Greater New York City, NY Area

The Company is seeking a Vice President for Technology Service Desk and On-Site Support. The successful candidate will be responsible for leading the Technology Service Desk and On-Site Support teams, ensuring the effective and timely resolution of technology issues. This role requires the development and implementation of strategic initiatives to enhance service delivery, with a focus on continuous improvement and alignment with the company's goals. The VP will also be expected to collaborate with cross-functional teams to integrate technology support solutions, driving innovation and efficiency in service delivery, and to ensure compliance with industry best practices and regulatory requirements. Applicants for the Vice President position should have a Bachelor's degree in Information Technology, Computer Science, or a related field, with a preference for relevant industry certifications such as ITIL, HDI, or equivalent. A minimum of 6-8 years' of experience is typical for this role. The ideal candidate will possess strong leadership and team management skills, excellent problem-solving and analytical abilities, and exceptional communication and interpersonal skills. The role also involves mentoring and guiding team members to foster a culture of growth and professional development within the service desk and on-site support teams.

Hiring Company

BNY