Vice President of Product Support, Heavy Equipment

The Company is in search of a Vice President of Product Support to lead its parts, service, technical training, and product support sales organizations across a multi-branch territory. The successful candidate will be responsible for improving operational performance, growing parts and service revenue, managing expenses, and strengthening customer relationships. This executive will also play a critical role in advancing the company's safety culture, operational consistency, and long-term growth strategy. Key responsibilities include championing a company-wide safety culture, overseeing parts and inventory management, leading service operations, developing sales strategies, and strengthening product support capabilities in key markets. Applicants must have a minimum of 20 years' progressive leadership experience in parts, service, and product support operations, with a preference for those who have worked with a major equipment OEM or competitive equipment dealership. The role requires a proven track record in implementing Lean, Six Sigma, and continuous improvement initiatives, as well as strong analytical capabilities and exceptional leadership and communication skills. A people-first leadership approach, the ability to influence and align teams across a multi-location organization, and a focus on customer experience, profitability, and employee development are essential. The Vice President will also be expected to travel regularly throughout the assigned territory and engage in strategic planning with the executive team and OEM partners.