Associate Vice President, IT Operations & Service Delivery Greater New York City, NY Area + 1 more

The Company is seeking an Associate Vice President, IT Operations & Service Delivery to support day-to-day IT operations, application support, troubleshooting, and service improvement initiatives. The role executes and improves IT service management processes, analyzes service performance and operational trends, and supports monitoring, event management, batch operations, and production readiness. Responsibilities also include identifying automation opportunities, preparing KPI reports and management insights, maintaining runbooks and procedures, and contributing to technical projects and operational initiatives. The successful candidate will collaborate across application, infrastructure, and operations teams to improve service quality, stability, and efficiency. Candidates should have 5–7 years of experience in IT operations, application support, production support, service delivery, or a related field, along with applied knowledge of IT service management and enterprise support practices. Experience with operational metrics, monitoring and event management, troubleshooting, documentation, and process improvement is required; familiarity with scheduling, file transmission, service management, and observability tools is useful. Scripting, automation, data analysis, cloud, and hybrid infrastructure knowledge are advantageous. Strong communication, analytical, and independent problem-solving skills are essential, as is the ability to work across multidisciplinary teams. A bachelor’s degree in computer science, information technology, engineering, business administration, or a related discipline—or equivalent education and experience—is required.

Hiring Company

MUFG