Chief Human Resources Officer (CHRO)

The Company is seeking a Chief Human Resources Officer (CHRO) to lead its human resources function and translate business priorities into effective people strategies. The role includes overseeing talent acquisition, organizational development, performance management, total rewards, employee relations, compliance, HR operations, and learning and development. The CHRO will guide workforce planning, organizational design, succession planning, and change initiatives; coach leaders; and foster an inclusive, high-performance culture. Responsibilities also include using workforce data and technology to improve effectiveness, supporting executive and board-level human capital planning, and developing optional HR resources for independently operated franchisees. Candidates should have at least 10 years of progressive HR leadership experience, including executive responsibility across multiple HR disciplines, and broad expertise in talent management, employee relations, compensation, compliance, and HR operations. A bachelor’s degree in human resources, business administration, or a related field—or equivalent experience—is required; an advanced degree or SHRM-SCP/SPHR certification is preferred. Strong business acumen, experience leading organizational transformation and change, and the ability to use analytics to guide decisions are essential. Franchisor experience and familiarity with joint-employer considerations are strongly preferred, while multi-site consumer services, retail, and public-company experience are valued.