Senior Vice President, Managed Services

The Company is seeking a Senior Vice President of Managed Services to lead the commercial direction and financial performance of its managed services business. The role owns recurring revenue, retention, gross margin, and key client relationships, while partnering with functional leaders to strengthen service operations and client success. Responsibilities include guiding the client journey from onboarding through renewal and expansion, improving service quality and security, and making sound decisions on client recovery, deal economics, and out-of-scope requests. The leader will also drive operational improvements through automation and AI, align service priorities with product teams, and develop a distributed leadership team. Candidates should have direct P&L ownership of a managed services, hosting, or IT services business with at least $15 million in revenue, including accountability for recurring revenue retention and gross margin. They should bring executive-level experience managing enterprise client relationships, renewals, and challenging service discussions, along with a record of improving the client experience. Significant change leadership and a strong history of building and developing leadership teams are required. Fluency in cloud managed services is essential, with Azure experience preferred, as are strong executive communication, sound judgment, and the ability to surface difficult issues candidly.