Vice President, Client Services Go-to-Market Services Greater Denver, CO Area + 3 more

The Company is seeking a Vice President of Client Services Go-to-Market Services to lead North American readiness for product releases, new product launches, and industry mandates across a broad portfolio. The role owns release planning and go/no-go decisions, servicing-model design, client feedback processes, and incident management through resolution and lasting root-cause fixes. The leader will coordinate across Product, Technology, Risk, Sales, Legal, and regional service teams, ensuring client needs and operational requirements are incorporated into product design and deployment. Responsibilities also include establishing readiness standards, improving release and incident outcomes, and representing the service organization with senior stakeholders and major clients. Candidates should have at least 12 years of experience with a bachelor’s degree, 10 years with an advanced degree, or 8 years with a PhD; extensive senior-level experience is preferred. Strong knowledge of payment processing and its ecosystem is important, along with a track record in release or launch readiness, incident and problem management, or large-scale service-model design for complex business products. The role requires expertise in client feedback and root-cause remediation, service engineering practices, and leading cross-functional teams in a matrixed organization. Excellent executive communication, influence, and people leadership skills are essential.

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