Vice President, Omni-Channel Personalization, Strategy & Operations Greater San Jose, CA Area

The Company is seeking a Vice President for Omni-Channel Personalization in Strategy and Operations. The successful candidate will be a core leader in shaping the future of product innovation, driving value for customers, and leading successful product launches. This role is pivotal in defining and executing the strategy for omni-channel personalization, with a focus on AI-native personalization and agentic capabilities. The VP will be responsible for leading large-scale, cross-functional initiatives, influencing senior stakeholders, and driving alignment across various teams. A key aspect of the role is to establish and manage program operating frameworks, including governance models, and to ensure the delivery of measurable business outcomes and next-generation customer experiences. Applicants must have a minimum of 5 years' experience in product management or a relevant domain, with a proven track record in leading product life cycle activities and strategic initiatives. The role requires advanced knowledge of the product development life cycle, design, and data analytics, as well as strong analytical, problem-solving, and communication skills. Experience in personalization, customer journey optimization, and familiarity with AI/ML concepts is preferred. The ideal candidate will have a background in financial services, fintech, technology, SaaS, or other highly regulated industries, and experience in enterprise-wide transformation programs. The position demands a strategic thinker who can operate effectively in both strategic planning and operational execution environments, and who is passionate about driving enterprise transformation through AI-powered innovation.

Hiring Company

JPMorgan Chase & Co.