Head of E-Commerce

The Company is seeking a Head of E-Commerce to lead and drive the commercial performance, digital customer experience, and operational efficiency across its e-commerce channels. The successful candidate will be responsible for analyzing performance data, identifying opportunities and risks, and leading the execution of sales strategies to ensure profitability and growth. A key aspect of the role is to champion a customer-first mindset, continuously improve the digital customer experience, and maintain the brand's leadership in customer service. The Head of E-Commerce will also oversee daily operations, ensure compliance with brand standards, and implement strategies to enhance customer engagement and retention. Applicants for the Head of E-Commerce position at the company should have a strong track record in e-commerce, digital commerce, or online retail leadership, with a deep understanding of customer experience, CRM, and omnichannel retail. The role requires a commercially driven individual with strong analytical and business acumen, capable of making data-informed decisions and balancing short-term priorities with long-term value creation. A customer-centric mindset, proven ability to influence stakeholders, and excellent communication and leadership skills are essential. The ideal candidate will have a genuine passion for continuous improvement and customer-centric innovation, and will be adept at fostering a culture that consistently strives to exceed customer expectations.