Associate Vice President, Business Planning & Performance Specialist, Customer Service Hub, Group Chief Operating Officer (COO)

The Company is seeking an Associate Vice President, Business Planning & Performance Specialist to support financial management and performance analysis for its customer service operations. Responsibilities include consolidating and analyzing monthly financials, monitoring forecast versus actual spending, supporting budgeting and cost allocation, and reviewing reconciliations. The role also oversees regional reporting and key metrics, prepares executive-ready analyses and presentations, and helps identify service risks and opportunities to optimize expenses and reporting processes. The successful candidate will collaborate with finance and operational stakeholders to support strategic planning and management reviews. Candidates should have a relevant diploma or degree in banking and finance, or at least two years of relevant finance or accounting experience. Experience in business planning, data reporting, detailed report preparation, and presentation development is required; familiarity with process improvement, project management, change management, or agile methods is an advantage. Strong quantitative analysis, problem-solving, communication, and organizational skills are essential, along with the ability to manage competing priorities and explain insights clearly. The ideal candidate is collaborative, adaptable, detail-oriented, and able to handle sensitive data with integrity and sound judgment.