Head of Service Delivery, Banking Applications

The Company is seeking a Head of Service Delivery to lead application delivery and service outcomes for a strategic banking customer. Responsibilities include managing the client relationship, leading service reviews and governance forums, and coordinating onsite delivery with offshore operations. The role will lead a large, distributed team, develop delivery leaders, and foster a client-first culture. The successful candidate will ensure quality, cost, schedule, and service-level targets are met, manage risks and escalations, and identify opportunities to grow the account and improve delivery margins. Candidates should have at least 18 years of IT services experience, including 10 or more years in banking and financial services. Strong experience in application development, maintenance, and modernisation is required, along with delivery experience in digital banking and payments. Applicants should have led onsite and offshore teams, ideally working with teams in India, and be experienced in presenting to senior client stakeholders and running governance forums. Earlier hands-on technology experience, along with strong communication and negotiation skills, is also required.