Vice President, Customer Engagement & Performance, Franchise

The Company is seeking a Vice President for Customer Engagement and Performance in the Asia Pacific Franchise. The successful candidate will be responsible for ensuring that customer institutions are in line with the company's rules and standards, particularly in the areas of fraud, compliance, transaction processing, and risk. This role involves managing all aspects of customer franchise engagement in the region, with a focus on promoting best practices and timely information to enhance the company's brand position. The VP will also be tasked with evolving the customer engagement model to include core franchise components in regular customer meetings and will lead a team of franchise professionals to provide direct stakeholder engagement and performance management. Applicants must have a strong background in customer-facing roles, with over 10 years' of management experience in payments, risk, fraud, and compliance. The role requires a strategic thinker with excellent analytical, communication, and leadership skills, who is adept at building and maintaining business relationships. The VP will be the primary interface for all matters related to the franchise business unit in the Asia Pacific region and will be expected to create and execute regional customer engagement strategies that align with global and regional business imperatives. A proactive approach to enhancing the safety and security of transactions, as well as a passion for customer engagement in a dynamic environment, is essential. Proficiency in English is required, and Mandarin language skills are a plus.