Vice President, Experience Designer Greater Singapore Area

The Company is seeking a VP, Experience Designer with a strong background in service design, UX design, and product design to join their Innovation team. The successful candidate will be responsible for leading end-to-end service design across complex client and business journeys, identifying pain points, and translating research into clear opportunity maps and service blueprints. This role requires a hybrid design approach, combining service design, user research, workshop facilitation, UX execution, and rapid prototyping. The VP, Experience Designer will also be involved in client-facing innovation, co-creation, and will work with cross-functional teams to ensure that new experiences are grounded in genuine user needs and are practical and measurable. Candidates for this role at the company should have a strong portfolio demonstrating impact on client, business, operational, or product outcomes. Experience in financial services, asset servicing, banking, capital markets, payments, data-intensive services, or another regulated sector is advantageous. The ideal candidate will be comfortable with ambiguity, have a demonstrated interest in using AI-enabled tools, and be confident in working within policy, governance, risk, and regulatory constraints. Behavioral attributes of the role include being curious, self-directed, collaborative, and resilient, with a practical and outcome-focused approach to design. The role offers the opportunity to be part of a global team that is at the forefront of innovation, driving transformative solutions that redefine industries and uplift communities worldwide.

Hiring Company

BNY