Vice President, Incident & Business Continuity Management, Technology Group Greater Singapore Area

The Company is seeking a Vice President to lead major incident management, technology business continuity, and disaster recovery. Responsibilities include managing the full incident lifecycle, coordinating service recovery, communicating with stakeholders, and overseeing post-incident reviews and remediation. The role also owns continuity planning, including business impact analyses, recovery objectives, plans, and runbooks. The successful candidate will plan and coordinate annual disaster recovery exercises across applications and infrastructure, validate recovery outcomes, and report findings and corrective actions to governance forums. The position also supports audits, regulatory reviews, and ongoing improvements to technology resilience. Candidates should have 6–10 years of experience in IT service management, incident management, business continuity, or disaster recovery, including experience coordinating enterprise-scale recovery exercises and validating recovery objectives. Strong knowledge of business impact analysis, criticality tiering, dependency mapping, recovery strategies, and continuity plan governance is required, along with excellent communication and stakeholder-management skills and the ability to lead calmly during crises. A degree in information technology, computer science, engineering, or a related discipline is preferred. ITIL 4 certification is expected, while business continuity credentials are an advantage; familiarity with ServiceNow, monitoring tools, hybrid cloud recovery, and regulated environments is also beneficial.

Hiring Company

GIC