Vice President, Network Service Management Lead

The Company is seeking a Vice President, Network Service Management Lead to oversee regional network service standards, operational efficiency, and governance. Responsibilities include establishing consistent procedures and controls, maintaining audit-ready documentation, managing network asset lifecycles and service providers, and driving root-cause reviews, corrective actions, and automation. The role also ensures new services have appropriate monitoring and support, oversees patch and vulnerability remediation with security teams, and tracks reliability indicators. The successful candidate will coordinate audit, risk, and regulatory responses and report service performance and improvement priorities to senior leadership. Candidates should hold a degree in computer science, information technology, engineering, or a related field, and have at least 10 years of relevant technology experience, including experience in a financial institution. At least five years of leadership experience managing regional or global teams is required, along with strong knowledge of enterprise networking, including LAN, WAN, SD-WAN, data centers, cloud connectivity, and network security. The role also requires expertise in vendor management, technology lifecycle planning, service governance, operational improvement, incident and change management, monitoring, and automation. Familiarity with ITIL or other governance frameworks, observability platforms, scripting, and relevant professional certifications is advantageous.