Vice President, Senior IT Service Management Manager Greater Singapore Area

The Company is seeking a Vice President, Senior IT Service Management Manager to lead the standardization, redesign, and governance of service-level performance across regional teams, business units, and service providers. Responsibilities include developing and managing measurable SLAs, monitoring performance against SLAs and KPIs, preparing management reports, and conducting service reviews. The role will address service gaps and breaches, coordinate root-cause analysis, and drive corrective actions and continuous improvement. It will also oversee supplier performance and collaborate with stakeholders to align service delivery with business needs, regulatory requirements, and operational resilience. The position integrates service-level management with core IT service processes and assesses service impacts related to changes, transitions, and outsourcing. Candidates should have at least eight years of experience in IT service management or service-level management, with demonstrated expertise in defining and improving SLAs, OLAs, KPIs, and performance reporting. Strong knowledge of ITIL practices and core service processes—including incident, problem, change, availability, capacity, and supplier management—is required. Applicants should also bring an understanding of technology risk and relevant regional banking regulations; related certifications are preferred. Strong analytical, problem-solving, communication, and stakeholder-management skills are essential, along with experience leading initiatives across regional and global teams, cultures, and time zones.

Hiring Company

MUFG