Vice President of Customer Success

The Company is seeking a Vice President of Customer Success to lead and expand its global Customer Success team. The successful candidate will be a key member of the executive leadership team, with a focus on driving customer value, reducing churn, and increasing product adoption. This role requires a deep understanding of modern Customer Success methods, as well as the ability to optimize the customer lifecycle and develop expertise in the transportation management space. The VP will be responsible for fostering a culture of operational excellence, building and developing talent, and improving organizational efficiency. Cross-functional collaboration and the ability to deliver executive-level communication are also essential. Applicants for the Vice President of Customer Success position at the company should have a minimum of 5 years' experience in building and scaling globally distributed Customer Success organizations. A proven track record of exceeding goals and driving customer revenue is a must, with a focus on recurring revenue business models. The role demands a leader with functional experience across customer success engineering, professional services, and customer support, and a history of launching successful programs to enhance customer outcomes. The ideal candidate will have the ability to inspire and motivate teams, and while not mandatory, prior experience in public transit or related fields and fluency in an additional European language are considered advantageous. The company is an equal-opportunity employer and is committed to providing an inclusive and accessible interview experience for all candidates.