Chief of Mission Operations Greater Washington D.C. Area

The Company is seeking a Chief of Mission Operations to lead day-to-day operational execution and drive improvements that strengthen service reliability, resilience, and availability. Responsibilities include leading site reliability and operations teams; overseeing incident and change management, capacity planning, and operational readiness; and preparing executive reports on performance, risks, and improvement initiatives. The role also establishes and tracks operational metrics and collaborates across technical and business functions to improve workflows and service delivery. The Chief will advance predictive analytics, outage readiness, and operational preparedness for major mission events while fostering accountability and continuous learning. Candidates should have at least 10 years of experience leading site reliability, production operations, or IT operations, including incident response, problem management, monitoring, and service management. A bachelor’s degree is required, or 14 or more years of relevant IT operations experience in lieu of a degree. An active TS/SCI clearance and willingness to undergo a polygraph examination are required, along with the ability to obtain a qualifying security certification within six months. Experience in high-availability or mission-driven environments, network engineering, systems administration, or software development is preferred; a relevant master’s degree and the specified security certification are also desirable.

Hiring Company

Booz Allen Hamilton