Head of Chat & Conversion

The Company is seeking a Head of Chat & Conversion to lead and scale its revenue-generating chat operations across human-led and AI-powered conversations. The role owns commercial performance, develops conversion strategies, and oversees team leads and operational standards. Responsibilities include creating and refining scripts and conversation flows, establishing quality assurance and performance evaluation frameworks, and identifying opportunities to improve engagement, conversion, and revenue. The successful candidate will also support coaching across a large operation and collaborate with senior leadership on priorities, improvements, and growth. Candidates should have proven experience leading a full-scale chat department in an adult paid-chat business or a comparable operation, including managing team leads within a multi-level structure. They should bring strong commercial expertise in paid-chat monetization, hands-on skill in writing effective scripts, and experience designing conversation quality and performance assessment frameworks. Strong leadership, people management, analytical, and strategic skills are required, along with a commitment to ethical, customer-focused communication and comfort working with adult content. Upper-intermediate English proficiency or higher is required.