Vice President of Client Success Remote (anywhere in United States)

The Company is seeking a Vice President of Client Success to lead the client journey from onboarding through renewal and ensure clients achieve measurable value. Responsibilities include reducing portfolio risk, securing renewals, and driving growth through expansion, cross-selling, and new-site opportunities. The role will establish account plans and repeatable processes, negotiate renewals and expansions, and forecast retention and revenue performance. As a trusted advisor, the Vice President will align services with client goals, demonstrate value through performance metrics, and promote member engagement. The position also leads and develops the Client Success team, represents client feedback internally, and collaborates across functions to improve strategy and delivery. Candidates should have a bachelor’s degree in business, marketing, or a related field, along with at least 10 years of relevant client-facing experience; an advanced degree is preferred. Five or more years in healthcare, healthcare benefits, population health, or human resources is strongly preferred. Applicants should bring a record of growing complex client relationships, building and coaching teams, and achieving expansion and renewal results. Financial acumen, strategic planning, strong executive communication, and the ability to collaborate across sales, marketing, product, and pricing functions are essential. Success also requires a client-centered, ethical, and results-driven approach, with skill in using KPIs and scalable processes to improve retention, satisfaction, and growth.

Hiring Company

Marathon Health