Vice President of Operations, Delivery Services

The Company is seeking a Vice President of Operations, Delivery Services to lead and scale its delivery organization. The role oversees customer implementations, project management, field delivery, technician capacity, scheduling, and operational performance. Responsibilities include developing long-term operating and capacity plans, forecasting technician demand, coordinating distributed field resources, and managing complex, multi-site technology deployments. The executive will build repeatable processes and performance measures, develop operational leaders, strengthen customer relationships, and address major delivery escalations while driving continuous improvement. Candidates should have senior leadership experience in operations, delivery, professional services, implementation, or field services, ideally supporting multi-site technology deployments in sectors such as restaurant, retail, or hospitality. Required strengths include managing complex implementations, distributed teams and field networks, workforce forecasting, scheduling, and project managers, along with P&L ownership and a strong understanding of revenue, costs, and margins. Experience with customer-facing technology installations, permitting, and operations across North or Latin America is beneficial; project management certification is preferred but not required. The ideal candidate is a strategic, collaborative leader who communicates clearly, takes ownership, and can balance executive-level planning with hands-on problem-solving.