Executive Director, Patient Services

The Company is seeking an Executive Director, Patient Services to lead U.S. patient support programs and field reimbursement. The role owns program strategy, design, operations, and performance, including hub services, affordability support, and launch readiness for future therapies. Responsibilities include managing vendors and budgets, coordinating hub and specialty pharmacy workflows, monitoring program metrics, and ensuring timely access to treatment. The leader will build and manage the Patient Services team, maintain compliance and audit readiness, and partner across commercial, medical, and patient advocacy functions. Candidates should have a bachelor’s degree; an MBA or other advanced degree is preferred. They need at least 12 years of pharmaceutical or biotechnology experience, including seven or more years in patient services, hub operations, field reimbursement, or market access, along with experience supporting oncology products and at least one U.S. product launch. Required expertise includes vendor management, patient assistance and affordability programs, oncology reimbursement, specialty pharmacy, compliance, and using data and KPIs to guide performance. Experience leading field-based teams and the ability to balance strategic planning with hands-on execution are essential.