Vice President, Deputy Branch Manager

The Company is seeking a Vice President, Deputy Branch Manager to support branch leadership and ensure strong sales performance, service quality, and operational control. The role includes managing branch operations in the Branch Manager’s absence, driving business targets and productivity, and coordinating sales, service, and teller teams. The successful candidate will coach and develop staff, address customer concerns, improve service processes, and build lasting customer relationships. They will also oversee risk management, regulatory compliance, audit follow-up, and adherence to internal policies and procedures. Candidates should hold a postgraduate degree and have five to ten years of relevant experience, including team management and a thorough understanding of branch sales and operations. Strong leadership, planning, decision-making, problem-solving, communication, analytical, interpersonal, and sales skills are required. Applicants should be knowledgeable about operational controls, customer service, financial planning, sales and service practices, and banking platforms, with relevant professional qualifications as appropriate. Familiarity with AI-enabled tools is an advantage, and successful completion of required anti-money laundering and sanctions training is mandatory.