Head of Customer Service

The Company is seeking a Head of Customer Service to lead the strategic and operational management of technical customer service across field and office teams. Responsibilities include developing the department, monitoring processes and performance indicators, introducing digital technologies and automation, and improving customer satisfaction and profitability. The role also involves motivating and developing the team and strengthening service processes and organizational structures. Candidates should have several years of leadership experience in a service-oriented, technically demanding customer service environment, such as after-sales, technical service, or field service. A strong digital mindset, including experience with process automation, is required, along with a structured, independent approach, conceptual skills, and a hands-on attitude. The ideal candidate enjoys developing teams and organizational structures; B2C experience is an advantage.