Vice President, Client Experience Greater Memphis, TN Area

The Company is seeking a Vice President of Client Experience to lead and improve the end-to-end client experience while supporting profitable, sustainable growth. The role brings together client services, sales operations, and commercial operations, establishing scalable processes, consistent service standards, clear accountability, and actionable insights. Responsibilities include improving the client journey, strengthening reporting and data governance, overseeing commercial policies and programs, and leading responses to strategic client concerns. The Vice President will also drive process improvement, technology adoption, organizational change, and cross-functional collaboration to enhance client loyalty and commercial performance. Candidates should have a bachelor’s degree in business, operations, supply chain, marketing, or a related field, or equivalent experience, and at least 10 years of progressive leadership experience in client experience, customer service, sales operations, commercial operations, or related B2B functions. They should have experience leading multiple functions, developing high-performing teams, and transforming processes and systems while maintaining service quality. Strong commercial and financial acumen, analytical ability, executive communication, and expertise in change leadership are essential. Experience with ERP, CRM, business intelligence, EDI, and workflow technologies is expected; background in industrial distribution, manufacturing, strategic accounts, or complex order-to-cash environments is preferred.

Hiring Company

Bunzl Distribution