Fractional Vice President of Account Management

The Company is seeking a Vice President of Account Management to lead client services and relationship strategy across a portfolio of high-profile enterprise accounts. The role serves as the executive point of contact for key clients, ensuring consistent service delivery, resolving complex issues, and identifying opportunities to strengthen partnerships and grow accounts. Responsibilities include leading and mentoring the account services team, establishing structured engagement and review practices, monitoring account health, and developing recovery plans to address risks. The VP will also collaborate with cross-functional teams to turn client feedback into operational and service improvements. Candidates should have at least 10 years of experience managing enterprise client relationships in account management, client services, or customer success, along with a healthcare industry background. Required qualifications include experience leading teams responsible for strategic accounts in complex environments, familiarity with structured account planning, and the executive presence to influence senior stakeholders. Applicants should also be skilled in using account management tools, translating client feedback into improvements, and proactively driving retention and growth. Experience with dispute resolution or medical claims, consulting or technology-driven environments, or building new client service functions is an advantage.