Vice President, Patient Services & Experience

The Company is seeking a Vice President of Patient Services & Experience to define and lead patient access and support strategy across its portfolio. The role oversees patient support programs, hub operations, field access and reimbursement support, affordability initiatives, and related analytics and operations. Responsibilities include improving the patient journey from access through ongoing treatment, guiding vendor performance, and aligning services with commercial priorities and product launches. The leader will manage budgets, performance measures, compliance and governance, while partnering with cross-functional leaders and developing a high-performing organization. Candidates must have a bachelor’s degree and at least 15 years of experience in the pharmaceutical, biotechnology, or healthcare industry, including seven or more years in senior leadership overseeing patient services, hub operations, or market access functions. They should bring enterprise- or portfolio-level accountability for strategy, operations, and budgets, along with the ability to influence senior commercial leadership. An advanced degree is preferred. Specialty experience in dermatology or oncology, launch experience, expertise in reimbursement and affordability programs, and experience scaling patient services organizations are also preferred.