Vice President of Operations

The Company is seeking a Vice President of Operations to build and run the operating system that turns business priorities into reliable service delivery and customer support. The role will establish performance measures, operating reviews, capacity plans, process documentation, training, and escalation routines, while improving delivery quality, timeliness, client experience, and cost. The leader will work directly with managers to diagnose operational issues, remove recurring blockers, and drive measurable improvement across customer support, digital services, and distributed delivery teams. Responsibilities also include developing the India delivery operation, strengthening management capability, and coordinating effective handoffs with client-facing teams. Candidates should have at least 10 years of progressively responsible operations or delivery leadership experience, including direct accountability for execution and performance improvement. They should be skilled in operational metrics, quality controls, capacity planning, scalable documentation, and leading interdependent, distributed teams across U.S. and India time zones. Strong written and verbal communication, sound judgment, and a hands-on approach to coaching managers and improving performance are essential. Willingness to work extensively with AI tools is required; experience with SaaS and digital services, building an India delivery center, or adapting operations to automation and AI is preferred.