Vice President, Account Manager

The Company is seeking a Vice President, Account Manager to deliver high-quality ongoing service to corporate clients, particularly high-value liquidity and cash management clients. The role is accountable for global client service excellence, managing risks and issues, resolving service challenges, and ensuring delivery against client commitments. The successful candidate will identify cross-selling opportunities and coordinate communication among clients, country and regional stakeholders, and internal teams. They will also collaborate with sales, product, and operations teams and recommend improvements to operating models, procedures, and practices. Candidates should hold a bachelor’s or master’s degree in business or a related field and have strong written, telephone, and in-person communication skills. The role requires the ability to handle complaints, build positive client relationships, and take ownership of issues through timely escalation and resolution. A good standard of written and spoken Chinese and English is required. Industry knowledge and sound judgment are important for recommending effective service and operational improvements.