Principal Managing Partner Greater Toronto, Canada Area

Your work days are brighter here.

We’re obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we’re shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you’ll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. We’re in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you’ll do meaningful work with Workmates who’ve got your back. In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including yourself, you’ve found a match in Workday, and we hope to be a match for you too.

About the Team

Workday's Managing Partner practice focuses on stewarding subscribers of our Workday Success Plan offering in Canada. The role acts as a trusted advisor and executive liaison, dedicated to cultivating deep and long term relationships with Workday's most strategic clients. We seek to serve our customers with relevant industry stories, practical ways to realize value from Workday's technology, and through peer networks for learning.

About the Role

As a Managing Partner, you orchestrate a unified, cross-functional approach to deliver outstanding, differentiated customer experiences and ensure long-term partnership success. To achieve success, the role ensures two critical elements are in place: an engagement plan that aligns involved workmates with customer counterparts and a customer validated multi-year value activation roadmap.

Success is measured by customer satisfaction, subscription revenue retention, subscription revenue growth, and contribution to internal practice development.

What You’ll Be Doing

Nurturing C-level Relationships: Fostering strong, authentic connections with C-level and senior executives to understand their strategic vision and encourage trust with Workday

Advocating for Workday’s Vision: Educating customer stakeholders on Workday’s agentic vision and how it augments our existing business processes to produce superior outcomes

Drive Strategic Alignment: Collaborate with the customer and internal teams to develop and implement a multi-year value activation roadmap that aligns business objectives with Workday technology and agentic utilization

Promote Customer Satisfaction: Create a remarkable experience for the customer that smooths future renewals

Orchestrate Cross-Functional Collaboration: Lead a unified approach across Sales, Services, Product, and Marketing, ensuring flawless communication and a cohesive customer experience

Resolve Escalations: Ensure workmates response to customer concerns in a timely and effective manner

De-risk Deployments: Monitor initial or follow-on functionality deployments to mitigate execution risk and apply leading practices; may include Steering Committee participation alongside implementation partners

Ensure Operational Excellence: Maintain accurate contact records of customer interactions in CRM software; where applicable, leverage internal AI tools to efficiently organize information

Champion Customer Success: Seek customer stories that illustrate impact and identify champions who can speak with prospective customers

About You

Basic Qualifications

8+ years direct experience with a cloud-native HR or Finance software (such as Workday, SuccessFactors, NetSuite, or a similar product) as an implementation leader, business function owner, hands-on configuration resource, or workmate

10+ years career experience operating in a software-as-a-service Human Resources or Finance environment at a project or program manager level

3+ years of experience in consulting or professional services, preferably with enterprise software solutions

Other Qualifications

Ability to articulate sophisticated ideas clearly and persuasively

Experience with diplomatic coordination or collaboration with executives

Ability to handle / prioritise multiple customer demands balancing customer happiness with revenue and profitability targets

Leadership abilities to empower and coordinate a matrixed team of individuals at multiple levels within an organisation

Able to travel up to 40%

Ready to learn about the Workday platform

Willing to manifest a little fun for workmates and customers!

Workday Pay Transparency Statement

The annualized base salary ranges for the primary location and any additional locations are listed below. Workday pay ranges vary based on work location. As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidate’s compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. For more information regarding Workday’s comprehensive benefits, please click here.

Primary Location: CAN.ON.Toronto

Primary CAN Base Pay Range: $150,500 - $225,700 CAD

Additional CAN Location(s) Base Pay Range: $150,500 - $225,700 CAD

Our Approach to Flexible Work

With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.

Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.

Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.

Workday is committed to providing reasonable accommodations for qualified individuals during our application process, in order to perform one or more essential functions of their job, as well as regarding the use of AI tools for employment decision-making to any degree. Please see below for more details including how to request an accommodation as a qualified veteran, due to a disability or for religious reasons, or as otherwise provided under applicable law.

Workday prohibits taking adverse action against any candidate or employee for reporting a possible violation of this policy, requesting one or more work accommodations, exercising a privacy right, or cooperating in an investigation in accordance with applicable law. Any employee who retaliates against a candidate or employee for doing so may be subject to disciplinary action, up to and including termination of employment, to the fullest extent allowable under applicable law.

If you require a reasonable accommodation, you may email accommodations@workday.com, as far in advance as possible.

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