Vice President of Engagement

The Company is seeking a Vice President of Engagement to lead software deployment delivery across client accounts, from implementation through retention and expansion. The role is accountable for delivery strategy, customer adoption, measurable outcomes, renewals, and growth, while aligning client priorities with business goals. Responsibilities include leading and developing implementation and engagement teams, setting delivery and customer-health KPIs, planning staffing and deployment work, and partnering across functions to align requirements and capabilities. The Vice President will oversee quality assurance, resolve critical delivery issues, improve processes, and present strategic recommendations to client executives. Applicants must be U.S. citizens and hold an MBA or advanced degree. They should have at least seven years of client engagement experience and seven years of relevant expertise in areas such as national security, supply chains, federal procurement, consulting, SaaS, or data analytics. The role requires strong business acumen, experience managing and developing teams, and the ability to communicate complex information effectively and lead executive relationships. Candidates should also be detail-oriented, able to manage multiple workstreams independently, and comfortable working in technology delivery; experience in product or delivery roles is preferred.